Why am I not acquiring any new subscribers?
There can be a few reasons for this. First, check if you correctly embedded our code into your website. Next up, check if your domain is spelled correctly in the PushPro settings. Finally, you might have exceeded your plan limit, consider upgrading to a higher plan!
What happens if my visitors reject the push notification?
In some cases, it may occur that your visitors reject the custom opt-in and browser notification.
There are two scenarios
- A visitor can reject the first push notification opt-in.
- A visistor can accept the opt-in and block the browser notification.
For the first scenario the visitor is still able to accept the opt-in by refreshing the page or on his next visit to the website.
In case the second scenario occurs and the visitor blocked push notifications and still changes his mind and want to accept push notifications, the best way to fix this problem is to clear his browser cache. If he decides to clear his cache do the following; 1. Open up your browser 2. Go to settings 3. Find the setting to clear the browser data/history.
What happens if I exceed my plan’s subscriber limit?
We will notify you when you reach 50%, 80% and 100% of your plan’s subscriber limit, so you will have plenty of time to consider an upgrade. We will send you an alert in your user profile so you always know!
If you do hit the 100% limit, we will still register new subscribers for a limited period. However, you won’t be able to send them push notifications.
When you upgrade your plan, these ‘sleeping’ subscribers will be reactivated.
How to unsubscribe from receiving push notifications?
To unsubscribe from the push notifications th easiest way is to clear the cache from your browser.
Clear your browser cache by doing the following: 1. Open your browser 2. Go to settings 3. Find the option to clear your browser history/data 4. Delete all or recent data.
After you've deleted your browser cache, you won't receive any more push notifications from the websites you've opted-in. If you ever decide to receive push notifications again, simply go to the website you wish to receive push notifications from.
Do my subscribers need a mobile app to use PushPro?
No, they don’t! The great thing about PushPro is that we send web-based push notifications. Once a visitor to your website has opted in to push notifications, they get sent to them straight from your website, no mobile app needed.