Welcome to the PushPro Help Center.
Got questions? Check out the FAQ below or contact our support team.
Frequently Asked Questions
Does the PushPro code affect my website performance?
In short, no. Our code is very basic and will not affect your website’s performance in any noticeable way.
Can I cancel my subscription at any time?
If you wish to cancel your subscription, you can do so by contacting our support at firstname.lastname@example.org. After your current billing cycle ends, we will cancel your subscription.
How is my payment data secured?
We take the utmost care in protecting your data. Your payment details are completely processed by our payment service provider, who is PCI DSS compliant. All communication goes through HTTPS connections, which are RSA-encrypted.
Can I upgrade my subscription at any time?
Yes, you can! Navigate to your account management page in the PushPro portal, where you can upgrade your plan. If you’re coming from a free plan, we will collect your payment details. Otherwise, your upgraded plan will immediately become effective after successful payment!
Are there any setup or overage fees?
No! We only charge the monthly or yearly fees as listed on our pricing plans, we do not have any hidden costs.
Which payment methods are accepted?
We only accept credit cards, namely VISA, MasterCard and American Express. Contact us at email@example.com if you have other payment requirements.
How am I going to be billed?
You will be charged on a recurring basis, either monthly or yearly. We collect your payment details when you select your first paid plan.
After each successful charge, we will send you a billing receipt.
Check your user account profile to see your latest and upcoming invoices.
Why are my push notifications not showing up on my mobile phone?
This could have a variety of reasons. Please make sure that:
- You have opted in to push notifications on your domain
- You are not browsing in incognito (Chrome) or private (Firefox, Safari, Opera) mode
- Your device is online
- Your device is not in battery saving mode, preventing background processes
- You haven’t cleared your browser data
How do I install PushPro on my website?
To use PushPro, your website needs to be HTTPS-enabled. HTTPS makes your website more secure by encrypting the traffic between your server and your visitors. If your website is already HTTPS-enabled, great! If not, keep reading.
You have two options to add HTTPS to your website. The first option is that you ask your hosting provider to activate it for you. The second option is that you obtain an SSL certificate yourself, which can be done for free via Let’s Encrypt.
You can verify if you set everything up correctly by navigating to https://yourdomain.com/sw.js. If you do not get a 404 error, everything should be working!
That’s all, your website is now ready to send push notifications!
Do my subscribers need a mobile app to use PushPro?
No, they don’t! The great thing about PushPro is that we send web-based push notifications. Once a visitor to your website has opted in to push notifications, they get sent to them straight from your website, no mobile app needed.
How should I configure my domains?
The domain on which you implement PushPro will affect where your website visitors are requested to opt-in to push notifications. In most scenarios you want to ask your visitors to opt-in on your homepage, which is the top-level domain.
To enable push notifications on your website, you should first register a domain. In your PushPro portal, click “Create new domain”. You can now input a name to recognize your domain and the URL of your domain. Click save to confirm your domain. You can now further configure your domain.
Why am I not acquiring any new subscribers?
There can be a few reasons for this. First, check if you correctly embedded our code into your website. Next up, check if your domain is spelled correctly in the PushPro settings. Finally, you might have exceeded your plan limit, consider upgrading to a higher plan!
Why doesn’t my website show an opt-in request?
How do I send a push notification?
You can send a push notification in a few easy steps. Select the domain you want to send push notifications from. Next up, go to “notifications” in the sidebar menu and follow the steps to create a push notification. Give your notification a name, provide it with a message title, body text, destination url and a button text.
In step two you can provide the notification with a Time to Live and a Vibration pattern
You can preview the notification by pressing “Test Now”, Save the notification as a draft, Schedule the notification or Send it directly.
Can I use a UTM code in my landing page URL?
If your website already makes use of google analytics, you can add a UTM code in the landing page URL field. If you haven’t used google analytics before, make sure to properly configure it before adding UTM codes.
How can I edit my domains?
When you log in to the portal you will see an overview of your (in)active domains. Press the gear icon of the domain you want to edit so you can start configuring your domain settings.
You can edit several things:
- The name and URL of your domain (Press the pencil icon on the right of your domain name). The domain name and URL listed here are for your own reference only. If you want to switch the domain you use PushPro on, your current subscribers will not be transferred to your new domain. Please contact us at firstname.lastname@example.org to transfer your subscribers.
- (Paid plans) The notification image. Upload an image which will be shown on every notification sent from the selected domain.
- (Paid plans) The custom opt-in message. Here you can change the title and body text of your custom opt-in request.
If you change the notification image or custom opt-in message, make sure to replace your old code snippet with the new code snippet in the <head> </head> of your website!
What if I entered an incorrect domain name?
No need to worry, you can edit the domain from the settings page and add the correct domain name. This will not affect any running operations.
How can I analyze the performance of my push notifications?
On your PushPro portal, you will see "reports" in the dashboard. You can analyze the performance of each individual push notification you have sent. Each row in the table represents one of your messages. You are able to see the title of your message, how many subscribers received the message, how many of them opened the message and finally what the click-through rate is. You can use these statistics to improve your notification performance.
How does PushPro ensure GDPR compliance?
What happens if I exceed my plan’s subscriber limit?
We will notify you when you reach 50%, 80% and 100% of your plan’s subscriber limit, so you will have plenty of time to consider an upgrade. We will send you an alert in your user profile so you always know!
If you do hit the 100% limit, we will still register new subscribers for a limited period. However, you won’t be able to send them push notifications.
When you upgrade your plan, these ‘sleeping’ subscribers will be reactivated.
I can’t login to my account anymore, what should I do?
If you forgot your password, you can reset it at the login page. Simply click “forgot password?” below the login fields, and you will be sent a link to reset your password. If you still can’t login to your account, contact support at email@example.com, with subject “account”.
Which platforms are supported?
We support all major browsers, including:
- Chrome (Desktop + Mobile)
- Firefox (Desktop + Mobile)
- Microsoft Edge (Desktop)
- Opera (Desktop + Mobile)
- Safari for Mac (coming soon!)
Please note that iOS does not currently support web push notifications. As soon as Apple provides support for iOS, we will implement this for use with PushPro.
How do you calculate my number of subscribers?
Every time a website visitor allows you to send them push notifications via PushPro, (s)he clicks "allow" on their browser prompt.
This action triggers the creation of a subscription object which PushPro receives. Using this, we can reach your subscriber's browser.
Each of these subscription objects has a status, active or inactive. With every push notification you send, we check the subscription status.
Every active subscription object counts as a subscriber in your plan.
In your portal you have an overview of your active subscribers and your push notification performance.
How do I schedule a notification for future delivery?
With PushPro, you can easily send scheduled notifications. Navigate to the Push Notifications tab in your portal and create a new notification like you're used to. Below the destination URL you can flip the 'scheduled sending' switch to on the send now button will turn grey and your online able to save the notifications to your scheduled menu. You can now select an exact date and time to send your notification. Mind the time zone you're in, which is listed above the date/time selector, and make sure you correctly select AM or PM time. Select Save Notification when you're done!
Can I save a notification and send it later?
Sure you can! When creating a new push notification, instead of send now, hit 'save notification'. The notification will be saved as a draft, which you can see in the draft notifications overview. If you want to edit your draft, or push it to your subscribers, click edit icon.
How can I use PushPro with my CMS?
How to unsubscribe from receiving push notifications?
To unsubscribe from the push notifications th easiest way is to clear the cache from your browser.
Clear your browser cache by doing the following: 1. Open your browser 2. Go to settings 3. Find the option to clear your browser history/data 4. Delete all or recent data.
After you've deleted your browser cache, you won't receive any more push notifications from the websites you've opted-in. If you ever decide to receive push notifications again, simply go to the website you wish to receive push notifications from.
What happens if my visitors reject the push notification?
In some cases, it may occur that your visitors reject the custom opt-in and browser notification.
There are two scenarios
- A visitor can reject the first push notification opt-in.
- A visistor can accept the opt-in and block the browser notification.
For the first scenario the visitor is still able to accept the opt-in by refreshing the page or on his next visit to the website.
In case the second scenario occurs and the visitor blocked push notifications and still changes his mind and want to accept push notifications, the best way to fix this problem is to clear his browser cache. If he decides to clear his cache do the following; 1. Open up your browser 2. Go to settings 3. Find the setting to clear the browser data/history.
What is a vibration pattern?
You can choose a vibration pattern for the device’s vibration hardware to emit when the notifications fires. At the moment this functionality is supported by Chrome, Opera and Samsung browsers on Android up to version O.
What is Time to Live?
Time to Live
The time to live value controls the period PushPro tries to deliver a message to your subscribers. This is especially useful for non-mobile devices which are not always online. You can reduce the TTL for time-sensitive messages. That way your subscribers won’t receive the messages after it stopped being relevant.
The maximum duration of a TTL messages can be set to 28 days.
Can I automate my push notification marketing channel?
Yes, with our campaigns feature you can configure multiple notification campaigns. Define rules when subscribers enter your campaign and design the timeline. You are in full control of when subscribers receive particular notifications. You can even override particular timeline settings to control specific events.
Can I use the events of my own back-end system to trigger PushPro notifications?
PushPro offers native support for campaigns, which use events available in the PushPro database. If you would like to use events generated by your own system, such as an ERP system, please contact us to request API access.
Can I set up drip notifications for new subscribers?
Yes, with our campaign feature. When you create a campaign, choose the type new subscriber event. Hereafter, you can design your drip campaign in the timeline.
Can I send notifications at preset times?
You can with interval notifications. Head over to the campaigns feature and create a new campaign. Make sure to choose the campaign type interval event. Pick the frequency you would like to send notifications with and configure your timeline.
Can I send an automatic notification after someone visited a specific page on my website?
With our page visit campaigns, you can! Create a new campaign of this type, and select which page should be the trigger for one or more notifications to be sent. You can choose a specific page, or a group of pages which begin or end with some text. For example, a clothing shop could choose all jackets by selecting “page starts with” and input the text “category/jackets/”
What if I don't know how to install PushPro?
Don't worry, if you can't install PushPro yourself. We have built in a useful function; Brief my Developer, inside the PushPro Dashboard so that you can let a technical person (developer) in your area know if they want to do the installation for you. If you still can't figure it out, contact our Support or follow the Manual installation guide.